Privacy Notice

1. Information We Collect

We only collect information necessary to deliver our services effectively. This includes:

• Identity details: name, company name, job title, ID/passport number.
• Contact details: email address, phone number, postal or physical address.
• Business records: contracts, invoices, service history, correspondence.
• Technical data: IP address, browser type, device details, website usage (via cookies/analytics).

2. Method of Collection

• Directly from you through our website, emails, meetings, or calls.
• Automatically through cookies or similar tools during website use.
• From third parties, where legally permitted and/or consented by you.

3. Reasons for Processing

We process personal information to:

• Deliver and improve our IT services.
• Communicate regarding projects, billing, or support.
• Meet legal and regulatory obligations.
• Send updates or marketing (only if consented).

4. Sharing of Information

We only share personal information with:

• Our staff and trusted service providers under confidentiality agreements.
• Regulatory or law enforcement authorities, when required by law.
• Third-party vendors (e.g., hosting providers, IT support) — only as necessary and with data protection safeguards.

We never sell your personal information.

5. Cross-Border Transfers

We transfer information for cloud storage and use, ensuring one of the following applies:

• Consent has been obtained from you.
• Data is protected under equivalent POPIA-level laws or binding agreements.
• Transfer is necessary for contract performance or pre-contractual measures.
• Transfer benefits you and obtaining consent was impractical but would likely have been given.

6. Security Measures

• Technical: encryption, firewalls, secure servers.
• Organisational: restricted access, employee training.
• Continuous monitoring against unauthorised access or misuse.
• Operator Agreements with processors handling personal data on our behalf.

7. Cookies and Similar Technologies

We use cookies to improve your experience and understand usage patterns.

• Essential cookies: for site functionality and security.
• Analytics cookies: to improve content and performance.
• Functional cookies: remember preferences such as language or region.
• Marketing cookies: used (with consent) for targeted advertising.

You can manage cookies in your browser settings. Disabling them may affect functionality.

8. Your Rights Under POPIA

You have the right to:

• Request access to information we hold about you.
• Request correction or deletion of your data.
• Object to processing or withdraw marketing consent.
• Lodge a complaint with the Information Regulator:
• POPIAComplaints@inforegulator.org.za
• PAIAComplaints@infoRegulator.org.za

9. Data Retention

We retain personal information only as long as necessary for stated purposes or legal requirements. Thereafter, data is securely deleted or anonymised.

10. Contact Us

For questions about this Privacy Notice or your personal information:

• Email: info@innov8solutions.co.za
• Tel: +27 (0) 62 374 2926
• Address: 4 Parvee Street 65 Carnoustie, Jackal Creek Golf Estate, Weltevredenpark